New head of customer services

THE Canal & River Trust has appointed Ian Rogers as its first permanent Head of Customer Services.

We are told 'The new role supports the Trust's 10 years strategy to create stronger connections between the charity and the millions of people who use and enjoy its waterways each year, and is part of a renewed focus on improving the service the charity offers to customers'.

Starting in February

Ian, who will be starting his role on 2nd February, comes from Aon, the large insurance broker, working with small and medium-sized enterprises customers. Prior to that, he worked in senior customer service roles at Dataforce, Thomas Cook and Eurostar.

A spokesman for CaRT explained:

"Ian's priority will be to lead the Trust's programme of customer service improvements, ensuring that all parts of the organisation put customers at the heart of what they do. He will assume direct responsibility for leisure boating, licensing and enforcement."

Richard Parry

Richard Parry, Chief Executive of the Canal & River Trust, enthused:

"I'm delighted to welcome Ian to the Trust. Our future success requires us to continue to change how we do things; to engage with all those who use or visit our waterways, or live alongside them, in a different way, and to make customer service and community involvement central to how we operate. Ian's role will be vital in making these essential changes that will put our customers at the centre of our operation."