THERE is now less chance of boaters obtaining redress for complaints from Canal & River Trust (CaRT) as it has now admitted that the Waterways Ombudsman Committee is no longer in operation but has failed to state why it was disbanded or when.
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THE matter of the non-refund for over-charging for a licence by Canal & River Trust's Fradley office, has been quickly settled after Pam Pickett's (Caring for customers) article in narrowboatworld and a email to Chief Executive Richard Parry.
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I REALLY don't want to be a party-pooper, but if Canal & River Trust are really sincere about 'focussing on its customers', there are things it will have to change, writes Ian Gittins.
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THE Dudley Canal Trust have partnered with Sadler's of Lye to provide a special treat for real-ale lovers who attend its second annual Real Ale Festival this July.
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ROME was not built in a day. The problems that Richard Parry has inherited from his predecessor will take much longer to fix, writes Kevin McNiff.
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THE Avon Navigation Trust are to recreate the late Queen Mother's two boat trips to relaunch the Avon and the Stratford Canal as navigable waterways.
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THE National Association of Boat Owners (NABO) has welcomed the decision by Canal & River Trust to create the role of Head of Customer Service, reporting directly to the Chief Executive, Richard Parry.
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IT WAS 200 years ago that Southland Lock was constructed on the Wey & Arun Canal. It was demolished in 1930, but is again rebuilt by the Wey & Arun Canal Trust (WACT) and is in use once again.
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THE Canal & River Trust tells us that as part of its renewed focus on improving customer service, it is undertaking a series of changes in the way its teams are organised, and states the following:
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LAST summer a boater with a river only licence, and about to cruise for three weeks, applied for a temporary licence to cover his use of the canals. writes Pam Picket.
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