Good service

Published: Monday, 16 June 2014

Late in the evening we heard the water pump start up. It ran a bit longer than usual. A few moments later it started up again, then again then again, writes Mick Fitzgibbons.

The alarm annunciator was sounding for the bilge pump. I turned off the water pump and went to investigate. I could hear a trickle of water under the back stairs. There was a leak on the calorifier. Stairs taken apart and the pipe fittings were checked, but no leaks on them. So my worst fears were proved correct.

Expensive

I conducted a search on the internet and calorifiers are available. However, we would be paying about £400/450 for a replacement. It seems that our calorifier is a non standard configuration, has a mains immersion, has twin coils and is horizontal fitting. Each addition would add to the basic price.

Then I found Newark Copper Cylinders. I removed the calorifier and took it to their workshop. It was tested and had a significant leak. So we decided to go for a replacement rather than a repair. With the old tank out it could be used as a template for constructing a new one. 24 hours later a phone call said our calorifier had been constructed and was ready for collection. Price wise, the cost was around half the highest price we had been quoted elsewhere. It was also a significant saving over the eBay specials.

Newark Copper Cylinders provided us with a first class bespoke service and product.
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