IT IS good to see that CaRT is getting its act together and dealing with customer's queries in a timely and business-like manner, write Tony Collins.
I have just received an email from them saying :
Thank you for contacting the Canal & River Trust,
We wanted to let you know that your email has arrived safely and we'll get back to you as soon as we can, usually that'll be within the next 48 hours.
In the meantime, and if you can't wait that long, please take a look at our website https://canalrivertrust.org.uk which is packed full of information about enjoying the waterways, volunteering and supporting our work, so you may find what you're looking for there.
There is just one point. I have not owned a boat nor contacted CaRT for over eight years!