Boater gets his refund

Published: Thursday, 26 June 2014

THE matter of the non-refund for over-charging for a licence by Canal & River Trust's Fradley office, has been quickly settled after Pam Pickett's (Caring for customers) article in narrowboatworld and a email to Chief Executive Richard Parry.

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Will have to change

Published: Thursday, 26 June 2014

I REALLY don't want to be a party-pooper, but if Canal & River Trust are really sincere about 'focussing on its customers', there are things it will have to change, writes Ian Gittins.

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Treat for real-ale lovers

Published: Thursday, 26 June 2014

THE Dudley Canal Trust have partnered with Sadler's of Lye to provide a special treat for real-ale lovers who attend its second annual Real Ale Festival this July.

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Fixing the inherited problems

Published: Thursday, 26 June 2014

ROME was not built in a day. The problems that Richard Parry has inherited from his predecessor will take much longer to fix, writes Kevin McNiff.

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Avon 50th restoration anniversary

Published: Wednesday, 25 June 2014

THE Avon Navigation Trust are to recreate the late Queen Mother's two boat trips to relaunch the Avon and the Stratford Canal as navigable waterways.

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NABO welcomes direct reporting

Published: Wednesday, 25 June 2014

THE National Association of Boat Owners (NABO) has welcomed the decision by Canal & River Trust to create the role of Head of Customer Service, reporting directly to the Chief Executive, Richard Parry.

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Wey & Arun Lock reopens

Published: Wednesday, 25 June 2014

IT WAS 200 years ago that Southland Lock was constructed on the Wey & Arun Canal. It was demolished in 1930, but is again rebuilt by the Wey & Arun Canal Trust (WACT) and is in use once again.

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Focusses on the customer

Published: Wednesday, 25 June 2014

THE Canal & River Trust tells us that as part of its renewed focus on improving customer service, it is undertaking a series of changes in the way its teams are organised, and states the following:

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Caring for customers

Published: Wednesday, 25 June 2014

LAST summer a boater with a river only licence, and about to cruise for three weeks, applied for a temporary licence to cover his use of the canals. writes Pam Picket.

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Caring for boaters

Published: Wednesday, 25 June 2014

I HAVE a concern, a concern related to CaRT's maintenance budget that appears to me to be being depleted by its determination to rid the system of paying boaters by revoking their licences, writes Pam Picket.

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